Delivery and Payment

At Relaxiram.com we want your order to reach your home easily, safely and without unnecessary worry. Below you will find everything important about delivery and the payment methods. If anything is unclear, call or write to us – we will be glad to help.

How we deliver

We ship orders by Econt, Speedy or Box Now – to an address, to a courier office or to a Box Now locker anywhere in Bulgaria. You can choose the option that suits you when you complete the order. We offer favourable delivery prices with Econt, Speedy and Box Now, so your delivery costs less than the usual price for private customers.

Delivery price

The delivery price and time are calculated automatically when you order – according to the weight and size of the parcel and the address chosen. This way, before you confirm, you see exactly how much you will pay.

For all orders over €300, delivery is free.

Delivery times

For goods in stock, the time is usually 1 to 5 working days after the order is confirmed.
For made-to-order goods (not in stock), the time is communicated separately – we will let you know in advance so that you can plan.

For every order you can track its status and contact us if you have a question about the parcel.

Bulky goods

Saunas, hot tubs, pools and furniture are large and heavy. They may travel on a pallet, with the delivery day agreed with you in advance so that you are on site and ready to receive them. We recommend that you arrange access and unloading space in advance. If you are unsure, contact us for advice – and take a look at our saunas and pools.

Inspection in front of the courier

When you receive the parcel, inspect it in front of the courier. If the packaging is damaged or the goods are clearly damaged, do not accept them; draw up a report together with the courier and then notify us. This way we can quickly resolve the problem.

How the order proceeds

After you complete the order, you receive a confirmation by email. We check availability, agree any details with you – for example the address, a convenient time or arranging a day for pallet delivery – and hand the parcel to the courier. When the goods have been dispatched, the courier contacts you on the telephone number you gave, which is why it is important to enter a correct number.

What to check on receipt

whether the packaging is intact and undamaged;
whether the number of parcels matches the order;
whether the goods match the description.

If anything is wrong, note it in the report with the courier and let us know as soon as possible. Keep the packaging until you are sure that everything is as it should be.

Payment methods

The available payment methods are shown when you order and may differ depending on the goods and the amount. We work with the following:

Cash on delivery – you pay the courier on receipt.
Bank transfer – you transfer the amount to our bank account; the order is processed after the payment arrives.
IRIS – payment by IBAN – a fast and convenient transfer directly from your online banking.
By card – secure online payment with a debit or credit card.
PayPal – payment through your PayPal account.
Instalments with tbi bank – for larger purchases, in convenient instalments.
In parts – you split the amount into several payments, when such an option is available for the order.

Prices and invoice

All prices in the shop include VAT. When ordering, you can request an invoice – simply enter the details of the company or the individual in the order form.